Shipping policy

RECEIVING TIME

Receiving Time = Processing Time + Shipping Time

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Normally you will receive your order in 15-30 business days from the date that it is placed.

VERIFICATION

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.   

ORDER PROCESSING

The amount of time it takes for us to prepare your order for shipping. It normally takes 3-7 business days for us to process your order, however, it may take longer time due to order surge ( during holidays and weekends) .     

SHIPPING TIME

Shipping time is estimated and commences from the date of shipping, rather than the date of order. It usually takes 15-30 business days to arrive, however it varies depending on your location and shipping methods.   

Please note shipping time can take longer than expected date due to an invalid address, customs clearance procedures or other causes. So, we recommend that you please double check your shipping address(Postal Code, State, City, especially check the Postal Code and City)

SHIPPING METHOD

We offer two shipping method for your choice:
Express Delivery: 5-15 business days after order shipped
Standard Delivery: 15-30 business days after order shipped
We offer free express and standard delivery if your order reach certain amount, it varies depending on your location and shipping methods.     

TRACKING 

Please contact us(with order number) at cs@retws.com if your tracking number is not up after 3 weeks.
Universal Tracking URL:https://www.17track.net/en, https://www.trackingmore.com/